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Please include your order number in all communications.
1. If a package arrives at your door with apparent shipping damage, please refuse the
delivery.
2. If you have already accepted delivery and then discovered shipping damage, please
contact us immediately. Save all packaging material, accessories, manual and invoice,
do not throw anything away!
3. If you attempt to return the merchandise yourself, you will jeopardize the chance of
making a claim, and you may not receive credit for the return.
4. If the item you wish to return is malfunctioned/not operational, but has no apparent
damage, it may be considered defective. Please send us a message first to describe
the defective and so on. We shall give you further assistance. If it will cause any
handling fee, we shall talk with you then.
5. When ordering parts, please make sure that the parts order will fit your model. Please
note that it’s consumers’ responsibility. Before placing an order, you may check parts
listed on the website or email so we can answer your question to provide you the best
help.
*Returns* Merchandise must be new and unused condition. We cannot and will not accept
return used items. They must contain all original boxes, packaging, paperwork etc. Items
will be shipped back by purchaser’s account (we suggest a form where it may be tracked
and a signature such as UPS, FedEx, DHL or EMS). Once item is received, we will inspect
and make sure no any missing or damaged items. There is a 20% restocking fee on all
returns. Shipping cost to us is your responsibility.
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